There are a number of options to provide feedback or obtain further information.
ArcGIS Desktop application Help provides information on how to contact ESRI Technical Support with questions or comments.
All questions and comments should be forwarded to ESRI Technical Support.
Phone 909-793-3774.
Fax 909-792-0960.
E-mail support@esri.com.
Hours 6:00 a.m to 6:00 p.m. Pacific time, Monday through Friday, except ESRI holidays. If you are outside the United States, please contact your local ESRI distributor.
The ArcGIS Knowledge Base is a database that contains:
Frequently Asked Questions
How To instructions
Troubleshooting tips
Error messages
You can search the Knowledge Base using keywords, or you can browse through folders that contain information on different topics relating to ArcGIS Desktop.
You can access the Knowledge Base from ArcOnline at http://support.esri.com.
Visit the ESRI home page at www.esri.com for up-to-date information on ESRI software and services. It is an invaluable resource in helping you expand your understanding of geographic information system (GIS) technology and Internet mapping.
ESRI provides educational opportunities related to geographic information science, GIS applications, and technology. You can choose among instructor-led courses, Web-based courses, and self-study workbooks to find education solutions that fit your learning style and pocketbook. For more information, go to www.esri.com/education.